User preference settings

User preferences primarily track the way individual users interact with various features so that new sessions activate the user's last settings. For example, user preferences track whether the user activates the tabbed or scrolling interface for multi-section forms. Other user preference records allow administrators to adjust certain feature settings.

View settings

To view the user preference settings, navigate to User Administration > User Preferences.

User preference list

This list describes user preference records in the base system. It provides the default value and a description for each. The Updated By column indicates how the preference is set.

User preference record Description
User Only The value is set and updated by user action. Manual changes through the User Preference record do not affect the user experience.
Admin Only The administrator can change the value through the User Preference record to modify the user experience.
Admin or User The value is set and updated by user action, but the administrator can change the user experience by manually updating the User Preference record.
System Only The value is set and updated by the system. Administrators should not modify these records.
Table 1. User preferences
Preference Category Updated by Details
<table>.autocomplete.contains Search Admin Only If the glide.ui.ref_ac.startswith property (System Properties > All Properties) is set to false, autocomplete.contains determines whether reference fields for the named table use a contains or a starts with search to provide auto-complete text.

True = use a contains search to auto-complete reference fields.

False = use a starts with search to auto-complete reference fields.

Type: True/False

Default value: False

<table>.db.order List Sort Admin or User For the identified table, indicates which column is used to sort the records in a list. This record updates automatically each time the user changes the sort order for the table.

Type: String

Default value: User selection or the Number column if the user does not select a column. If the Number column is empty, the Name field is used to sort the records.

<table>.db.order.direction List Sort Admin or User For the identified table, indicates whether the list shows records in ascending (ASC) or descending (DESC) order by the field identified in <table>.db.order. This record updates each time the user changes the sort direction for the table.

Type: String

Default value: None

bsm_map.default_ci BSM User Only Contains the sys_id of the last configuration item the user viewed in the business service management (BSM) map. This record updates automatically each time the user views a new configuration item in the BSM map.

Type: String

Default value: None

ci_manage_relationships_filter_hint.cmdb_ci CMDB Admin Only Constrains what appears in the Available CIs side of the slush bucket when defining a relationship for a configuration item. The value is in the format of an encoded query string.

Type: String

Default value: locationANYTHING^operational_statusANYTHING

ci_manage_relationships_filter_hint.sys_user CMDB Admin Only Constrains what appears in the Available User side of the slush bucket when defining a relationship for a configuration item. The value is in the format of an encoded query string.

Type: String

Default value: active=true

ci_manage_relationships_filter_hint.sys_user_group CMDB Admin Only Constrains what appears in the Available Groups side of the slush bucket when defining a relationship for a configuration item. The value is in the format of an encoded query string.

Type: String

Default value: active=true

collapse.<related table>.<related field> Forms User Only Indicates that a related list is collapsed. The same related list will be collapsed when the user's next session begins. This record updates automatically whenever the user expands or collapses the same related list.

True = collapse the identified related list.

False = expand the identified related list.

Type: String

Default value: None

collapse.section.<sys_id> Forms User Only Indicates the sys_id of a form section that is collapsed. The same form section will be collapsed when the user's next session begins. This record updates automatically whenever the user expands or collapses the same section of the same form.

True = collapse the identified section.

False (or blank) = expand the identified section.

Type: True/False

Default value: False or blank

glide.ui11.use UI11 Admin or User Indicates whether UI11 is active for this user. This record updates automatically when the user clicks the Switch to the new UI or the Switch to the old UI link near the top right of the screen. Manual changes made by the administrator through User Administration > User Preferences are implemented in the user's next session.

True = UI11 is active.

False = UI11 is not active.

Type: True/False

Default value: False

glide.ui.navpage_state Menus System Only DO NOT MODIFY. Indicates the user's UI11 configuration.

Type: String

Default value: None

glide.ui.javascript_editor UI Admin or User Indicates whether the JavaScript editor and formatting controls are enabled or disabled for the user. The JavaScript editor icon and formatting controls are available only in instances where the Syntax Editor plugin is active. This record updates automatically when a user clicks the icon to enable or disable script editing. For more information, see Syntax editor.

True = enable script editor.

False = disable script editor.

Type: True False

Default value: True (if syntax editor feature is active)

glide.ui.response_ time UI Admin or User Determines whether the response time information is expanded or collapsed at the bottom of a list or form. This record updates automatically whenever the user clicks the response time indicator icon (clock) at the bottom of a list or form.

True = expand the response time information.

False = collapse the response time information.

Type: String

Default value: False

homepage Homepages Admin or User Indicates which homepage appears when a user first logs in to the instance or clicks the homepage icon. The value indicates the sys_id of the selected homepage. For more information, see Homepage administration.

Type: String

Default value: None

knowledge.search.sort.field List Sort Admin or User Determines the sort order for results when searching the knowledge base. This record updates each time the user selects a different Sort by option in the search results header. Available options are: Number of Views (views), Relevancy (relevancy), and Last Modified (sys_updated_on).

Type: String

Default value: views

list_edit_double Lists Admin or User Indicates what action opens the list editor. This record updates automatically when the user personalizes any list (gear icon above the first column in the list) and changes theDouble click to edit setting. For more information, see List editor administration.

True = open the list editor when the user double-clicks a field in a list.

False = open the list editor when the user single-clicks a field in a list.

Type: True/False

Default value: True

list_edit_enable Lists Admin or User Indicates whether the list editor is available for editing fields directly in a list. This record updates automatically when the user personalizes any list (gear icon above the first column in the list) and changes the Enable list edit setting.

True = enable use of the list editor.

False = disable use of the list editor.

Type: True/False

Default value: True

live_message.feed.last_display Live Admin or User Stores the last feed the user viewed: My Feed (sysparm_feed_type=myfeed) or Company Feed (sysparm_feed_type=company_feed). This record updates automatically each time the user selects a different feed.

Type: String

Default value: sysparm_feed_type=company_feed

live_tag.feed.order Live Admin or User Tracks the user's choice of sorting for tag display. This record updates automatically when a user selects a different Tag Option in Live. Available options are Order by Created(sys_created_on) and Order by Last Activity (last_activity).

Type: String

Default value: None (defaults to sys_created_on)

menu.<identifier>.expanded Menus User Only Indicates the sys_id of a section of the application navigator menu that is open (expanded) for the user. The same section will be open when the user's next session begins. This record updates automatically each time the user expands or collapses the same section of the application navigator.

Type: String

Default value: None

mobile_rowcount Mobile Admin or User Indicates the number of rows displayed in a list on a mobile device. This record updates automatically each time the user chooses a different number of rows per page from the mobile screen. For more information, see View or modify a mobile list.

Type: Integer

Default value: 20

mobile_use_full.android Mobile Admin or User Indicates which user interface appears on the user's Android mobile device. This record updates automatically each time the user clicks the gear icon above the mobile homepage to display the full desktop interface or clicks the cell phone icon in the welcome bar to display the mobile interface. For more information, see Smartphone interface.

True = display the full desktop interface on Android mobile devices.

False = display the mobile interface on Android mobile devices.

Type: True/False

Default value: False

mobile_use_full.iphone Mobile Admin or User Indicates which user interface appears on the user's iPhone mobile device. This record updates automatically each time the user clicks the gear button above the mobile homepage to display the full desktop interface or clicks the cell phone icon in the welcome bar to display the mobile interface.

True = display the full desktop interface on an iPhone mobile device.

False = display the mobile user interface on an iPhone mobile device.

Type: True/False

Default value: False

module Menus User Only Records the sys_id of the last module the user accessed.

Type: String

Default value: sys_id

owned_by_indicator.form Update Sets Admin Only Shows or hides the update indicator icon In form headers when customer updates to that form are being tracked by update sets.

True = show the customer updates indicator icon.

False = hide the customer updates indicator icon.

Type: True/False

Default value: False

recent.impersonations Administration User Only DO NOT MODIFY. Shows who the administrator most recently impersonated. For more information, see Impersonate a user.

Type: String

Default value: None

report.expanded Reporting Admin or User Works in combination with the UI property List of roles (comma-separated) that can expand the report header to determine whether the report header is open when viewing a report.

For users whose role permits them to access the report header, the report.expanded user preference indicates whether reports open with the header expanded or collapsed. Expanding the report header reveals the report builder which is used to modify the report definition. This user preference record updates automatically each time the user expands or collapses the report header. If the user's role does not have permission to view the report header, the report header is never accessible, regardless of this user preference setting.

True = expand the report header when displaying a report.

False = collapse the report header when displaying a report.

Type: String

Default value: True

rowcount Lists User Only Indicates the maximum number of rows that display on a single page in a list. This value also determines the maximum number of records that display in a list gauge on a homepage. This record updates automatically when a user chooses a different number.

Type: Integer

Default value: 20

sys_update_set Update Sets User Only DO NOT MODIFY. Indicates the update set that is currently active. This value update automatically when a user selects a different update set.

Type: GUID

Default value: sys_id of default update set

tabbed.forms Forms User Only Indicates whether forms that contain more than two sections use a tabbed interface or a scrolling list of sections. This setting applies to all forms; it is not set on a form-by-form basis. This record updates automatically when a user clicks the Toggle Tabs icon in the banner bar. For more information, see Tabbed forms.

True = display multi-section forms as tabs.

False or blank = display multi-section forms as a scrolling list of sections.

Type: True/False

Default value: False

table.compact Lists User Only Indicates whether lists appear with more or less blank space above and below each row. This setting applies to all lists; it is not set on a list-by-list basis. This record updates automatically when a user personalizes any list and changes the Compact rows option.

True = reduce the blank space above and below each row in a list to show more rows on the screen at one time.

False = add blank space above and below each row in a list to improve readability.

Type: True/False

Default value: False

table.wrap Lists User Only Indicates whether long text in a list is wrapped onto multiple lines or truncated. This setting applies to all lists; it is not set on a list-by-list basis. This record updates automatically when a user personalizes any list (gear icon above the first column in a list) and changes the Wrap column text option.

True = wrap long text in a list. All text is seen in list view, but each row may occupy more vertical space.

False = do not wrap the long text in a list. Text is truncated in list view, but each row takes less vertical space. Full text can be seen in form view.

Type: True/False

Default value: True

top_searches.period Homepages User Only Indicates the default time period (hour, day, week, or month) covered by top searches widgets on a homepage. When this record exists for individual users, it indicates the current time period for the Top Searches - All widget. The time period setting for top searches widgets on individual tables is stored in the top_searches.period.<table> user preference. For more information, see Top Searches homepage.

Type: String

Default value: Day

top_searches.period.<table> Homepages User Only Indicates the time period (hour, day, week, or month) covered by top searches widgets for the specified table. This record updates automatically when a user chooses a different time period in a top searches widget for the specified table. If no record exists for a specific table, top searches widgets for that table use the time period set in the top_searches.period user preference where System=true.

Type: String

Default value: Day

ts.match Text Search Admin or User Indicates whether the task record should be returned by a global text search in which the search text exactly matches a task number. This record updates automatically when a user clicks the Search tips and preferences link on the search results page and changes the Return task record if searching for exact number setting. For more information, see Global search user preferences.

True = return the task record. A link is provided for full search results.

False = return full search results, even if the search term matches a task number.

Type: True/False

Default value: True

ts.remember.expanded Text Search Admin or User Indicates whether to remember which search groups were expanded and collapsed during the previous search. The search groups available depend on the user's access rights and selections. This record updates automatically when the user clicks the Search tips and preferences link on the search results page and changes the Use remembered expand / collapse preferences setting.

True = remember the expand/collapse setting and use it for subsequent searches.

False = do not remember the expand/collapse setting. Expand all groups for subsequent searches.

Type: String

Default value: True

ts.show_empty_groups Text Search Admin or User Indicates whether global text search results include groups with no matches. The search groups available depend on the user's access rights. This record updates automatically when the user clicks the Search tips and preferences link on the search results page and changes the Show groups with no search matches setting.

True = include empty groups when displaying global text search results.

False = hide empty groups when displaying global text search results.

Type: String

Default value: True

ts.show_negative_result_info Text Search Admin or User Indicates whether group headers in the global text search results page should identify tables that had no matches. The search groups available depend on the user's access rights. This record updates automatically when the user clicks the Search tips and preferences link on the search results page and changes the In search group header, list tables with no search matches setting.

True = show tables that returned no matches in the group header.

False = hide tables that returned no matches in the group header.

Type: String

Default value: True

ts.show_search_groups Text Search Admin or User Indicates whether the global text search results page includes check boxes that let the user indicate which groups to search and display. The search groups available depend on the user's access rights and settings. This record updates automatically when the user clicks the Search tips and preferences link on the search results page and changes theShow selectable search groups setting.

True = show the check boxes for enabling or disabling individual search groups.

False = hide the check boxes for enabling or disabling individual search groups.

Type: String

Default value: True

user.can.logout Security Admin Only Indicates whether users see a Logout button. If this is False, users are automatically logged out when their session times out. For more information, see Remove the Logout button. This user preference does not apply to UI16.

True = show the Logout button, which enables manual logout.

False = hide the Logout button, which disables manual logout.

Type: True/False

Default value: True

use.concourse UI16 Admin Only Indicates whether users see UI15 or UI16. The UI16 plugin [com.glide.ui.ui16] must be enabled for users to see UI16.

True = show UI16 by default

False= show UI15 by default

Type: String

Default value: True