Best practices for state field choice values When you configure choice values for the state field, keep a few things in mind. Use a negative value to add a new active state field. Search for and study the business rules that use a state number filter on the Script and Conditions fields. You can use the Debug tool to trace the order of the business rule execution. New values representing inactive states should have a value above 8. State modification examplesFollow these examples for modifying the states of incidents and change requests.Troubleshoot change states and business rulesBusiness rules in the system make assumptions about state values. You can troubleshoot business rules to see the order in which they run and see how it affects changes you make to State field values.