Only agents can close work order tasks assigned to them.
If the problem was only partially fixed or resolved, use the Close
Open a work order task.
Click Close Incomplete.
In the Create a follow on task field, do one of the
Select Yes to have a new work order task
and, if this task is the last remaining task to complete, prevent the
work order from closing. After the follow on task is done and marked
Closed Complete, the status of the work order
changes to Closed Complete even though the task
that generated the follow on task was marked Closed
Select No to close the work order task.
In the Reason for the incomplete closure field, enter
information about why the task could not be completed. The information entered
is added to the Work Notes field on the work order task
- The status of all unused parts automatically changes to
- The state of the parent work order automatically changes to
Closed - Incomplete if all work order
tasks have a state of Closed - Complete or
Canceled and at least one task has a
state of Closed - Incomplete.