Clone a request task

Existing tasks can be cloned to create new tasks.

Before you begin

Role required: admin, itil, creator, or catalog admin
In the cloning process, the following information is copied from the source task:
  • Parent request reference
  • Short description
  • Description
  • Assignment group
  • Location
  • Required skills

Procedure

Open the request task and select Clone Task under Related Links.
The application creates a new task in Draft state. The Work Notes contain the original task number and text stating that the task is a clone.