Field service management involves creating, qualifying, dispatching, and executing
requests for off-site work, called work orders.
The steps and functions of the work order life cycle ensure that off-site issues are resolved
efficiently. Users with the appropriate roles create the work orders and provide the necessary
information needed for the work order tasks. Other users qualify those work orders and create the
tasks necessary to complete the work order.
instructions on how to dispatch tasks using geolocation with
Google Maps, see Using
the dispatch map.