After all work order tasks are qualified, the parent work order state automatically
changes to Qualified.
If you have already sourced parts and
created transfer order
lines, you are ready to begin dispatching work order tasks to agents, either from the
dispatch queue or from the task map. Users with the wm_dispatcher,
wm_initiator_qualifier_dispatcher, or wm_admin role can use these procedures.
The examples in this page illustrate the use of part requirements with work orders; however,
part requirements can be used with any Service Management
. You can dispatch work order tasks to qualified work agents from these
- Dispatch queue: Dispatch tasks to agents manually from task records.
- Task map: Dispatch individual tasks using a Google map with geolocation.
- Visual Dispatch: Dispatch
tasks using a graphical timeline.