Dispatch work order tasks

After all work order tasks are qualified, the parent work order state automatically changes to Qualified.

If you have already sourced parts and created transfer order lines, you are ready to begin dispatching work order tasks to agents, either from the dispatch queue or from the task map. Users with the wm_dispatcher, wm_initiator_qualifier_dispatcher, or wm_admin role can use these procedures.

The examples in this page illustrate the use of part requirements with work orders; however, part requirements can be used with any Service Management application. You can dispatch work order tasks to qualified work agents from these locations:
  • Dispatch queue: Dispatch tasks to agents manually from task records.
  • Task map: Dispatch individual tasks using a Google map with geolocation.
  • Visual Dispatch: Dispatch tasks using a graphical timeline.