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Geneva Patch 7 Hot Fix 9

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Geneva Patch 7 Hot Fix 9

The Geneva Patch 7 Hot Fix 9 release provides fixes for the Geneva release.

For the Geneva Patch 7 Hot Fix 9 release:
Build date: 10-10-2016_0732
Build tag: glide-geneva-08-25-2015__patch7-hotfix9-10-07-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 7 Hot Fix 9

Problem Short description Description Steps to reproduce

Service Catalog


Degraded performance and increase in SQL count for transactions in Genvea Patch 7 In Geneva Patch 7 there are too many SQL Queries of this kind. SELECT ... FROM (sc_cat_item sc_cat_item0 INNER JOIN sys_metadata sys_metadata0 ON sc_cat_item0."sys_id" = sys_metadata0."sys_id" ) WHERE sys_metadata0."sys_id" = cast(? as char(32))
  1. In the environment, use the following url:

The response time is slower in Geneva then for Eureka for the same URL.

For example:

In Eureka Patch 12 the results are: Response time(ms): , network: 0, server: 5091, browser: 168

In Geneva Patch 7 the results are: Response time(ms): 7395, network: 26, server: 6944, browser: 425

Fixes included with Geneva Patch 7 Hot Fix 9

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.