Geneva Patch 7 Hot Fix 7

The Geneva Patch 7 Hot Fix 7 release provides fixes for the Geneva release.

For the Geneva Patch 7 Hot Fix 7 release:
Build date: 09-22-2016_1631
Build tag: glide-geneva-08-25-2015__patch7-hotfix7-09-21-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 7 Hot Fix 7

Problem Short description Description

Software Asset Management

PRB704167

SAM Counter performance issues in cleanupInstalls() Log files show a large amount of time spent in cleanupInstalls.
Steps to reproduce

After the scheduled job for SAM Counter is executed, users can observe performance degradation of the SAM Counter execution. The log files show that a large amount of time is spent in cleanupInstalls:

com.glide.script.GlideRecord.updateMultiple(GlideRecord.java:5158)
com.snc.software_asset_management.SAMCounter.cleanupInstalls(SAMCounter.
  java:345)
com.snc.software_asset_management.SAMCounter.doCounter(SAMCounter.java:121)

Fixes included with Geneva Patch 7 Hot Fix 7

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.