Geneva Patch 7 Hot Fix 7 The Geneva Patch 7 Hot Fix 7 release provides fixes for the Geneva release. For the Geneva Patch 7 Hot Fix 7 release: Build date: 09-22-2016_1631 Build tag: glide-geneva-08-25-2015__patch7-hotfix7-09-21-2016 For more information about how to upgrade an instance, see Upgrade to Geneva. For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265. Note: This version is approved for FedRAMP. Fixed problems in Geneva Patch 7 Hot Fix 7 Problem Short description Description Software Asset Management PRB704167 SAM Counter performance issues in cleanupInstalls() Log files show a large amount of time spent in cleanupInstalls. Steps to reproduce After the scheduled job for SAM Counter is executed, users can observe performance degradation of the SAM Counter execution. The log files show that a large amount of time is spent in cleanupInstalls: com.glide.script.GlideRecord.updateMultiple(GlideRecord.java:5158) com.snc.software_asset_management.SAMCounter.cleanupInstalls(SAMCounter. java:345) com.snc.software_asset_management.SAMCounter.doCounter(SAMCounter.java:121) Fixes included with Geneva Patch 7 Hot Fix 7 * Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in. Geneva Patch 7 Hot Fix 6 Geneva Patch 7 Hot Fix 4 Geneva Patch 7 Hot Fix 2 Geneva Patch 7 Geneva Patch 6 Hot Fix 3 Geneva Patch 6 Hot Fix 2 The PRBs in GP6HF2 were also fixed in * GP7: PRB670075, PRB668555 GP7, GP8: PRB674257 Geneva Patch 6 Hot Fix 1 Geneva Patch 6 Geneva Patch 5 Hot Fix 6This release includes the GP5HF6 PRBs that were also fixed in GP7. * GP6, GP7: PRB670075 GP7: PRB671433 GP11: PRB681035 Geneva Patch 5 Hot Fix 5 Geneva Patch 5 Hot Fix 4 Geneva Patch 5 Hot Fix 1 Geneva Patch 5 Geneva Patch 4 Hot Fix 10 Geneva Patch 4 Hot Fix 7This release includes the GP4HF7 PRB that was fixed in GP7. * GP6: PRB665856, PRB666396 GP7: PRB654191 Geneva Patch 4 Hot Fix 6 Geneva Patch 4 Hot Fix 5 Geneva Patch 4 Geneva Patch 3 Hot Fix 12 Geneva Patch 3 Hot Fix 10This release includes the GP3HF10 PRBs that were fixed in GP7. * GP4: PRB661633 GP6: PRB661336, PRB668020, PRB668209 GP7: PRB671433, PRB673885, PRB674003, PRB674124, PRB671499, PRB673069 GP8: PRB668543, PRB674127, PRB676159 Geneva Patch 3 Hot Fix 9 Geneva Patch 3 Geneva Patch 1 Geneva fixes Note: The fix for PRB598926, which was originally fixed in the Geneva feature release, was reverted in Geneva Patch 7. This reversion only applies to Geneva releases, starting from Geneva Patch 7. Helsinki releases will still contain a fix for PRB598926.