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Geneva Patch 1 Hot Fix 6

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Geneva Patch 1 Hot Fix 6

Geneva Patch 1 Hot Fix 6 provides fixes for the Geneva release. This hot fix has been replaced by Geneva Patch 3 Hot Fix 2.

For Geneva Patch 1 Hot Fix 6:
Build date: 01-21-2016_1839
Build tag: glide-geneva-08-25-2015__patch1-hotfix6-01-15-2016

For more information about how to upgrade an instance, see Upgrade to Geneva.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Geneva fixed problems, see KB0598265.

Note: This version is approved for FedRAMP.

Fixed problems in Geneva Patch 1 Hot Fix 6

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.

Problem Short description Description Steps to reproduce


Hierarchy editor defect may cause column data loss on upgrade to Geneva ServiceNow engineers have identified a defect that affects customers upgrading from earlier family releases to a Geneva release. The defect will cause data loss on certain CMDB tables and is considered a severe impact problem. Refer to the Known Error article (KB0563157) for details.
Upgrade Engine Issues


Upgrade can erroneously change extension model ServiceNow engineers have identified a defect affecting a limited number of customers with large task tables and either Demand Planning or Project Management installed. Once upgraded to Geneva, certain tables within Demand Planning and Project Management become unavailable. Refer to the Known Error article (KB0563413) for details.


After upgrading to Geneva, the cmdb_ci text index is broken because of reparenting to cmdb table ServiceNow engineers have identified an issue that causes the text search index for tables in the CMDB module to fail after upgrading to Geneva from a prior family release. Although the index is rebuilt over time, a fix was developed to ensure continuous access to the search index after upgrading. Refer to the Known Error article (KB0563378) for details.

Fixes included with Geneva Patch 1 Hot Fix 6

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

  • Geneva Patch 1 Hot Fix 4 was retired and replaced by Geneva Patch 1 Hot Fix 5.