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Create a manual indicator

Create a manual indicator

Manual indicators are created in the same way as automated indicators. However, manual indicators are not associated with an indicator source.

Before you begin

Role required: pa_admin, pa_power_user, or admin

About this task

This means manual indicators are not generated automatically by a data collection job. Instead, you must populate these indicators by adding scores manually or by importing data. Manual indicators are typically used for data that cannot be retrieved from the ServiceNow instance because it comes from an outside system. For example, customer data from a third-party sales system.


To create a manual indicator, navigate to Performance Analytics > Indicators > Manual Indicators.

You can assign data contributors for each manual indicator. A data contributor can be a single person or a group. Users with the pa_admin, pa_power_user or pa_contributor role can view the scoresheet entry menu and select the indicators they are allowed to provide and add manual data to.

Note: The frequency for a manual indicator specifies how to visualize its data. For example, if you set the data points per day or per month in the charts, this also affects the scoresheet, so it determines whether you can enter daily or monthly values.