Indicator sources

Indicator sources are based on a facts table (for example, Incident [incident]) and the conditions to gather data for indicators. One indicator source can be shared by multiple indicators (1:n relationship).

If you want to use the indicator source to create a snapshot of the situation on a certain date, the conditions should include a date related filter, so you can schedule a historic data collection for it. Choose your indicator sources carefully. Since an indicator is linked to an indicator source, it is not easy to change the indicator source after you created it.

Note: Indicator sources must be created before an indicator can be created. Also, in the indicator definition an aggregation needs to be applied (count, sum, average, max, min) to the record set of the indicator source and, if needed, additional conditions.
Create indicator source by incident state

To create indicators based on the states of incidents, use the following indicator sources: Incidents.New, Incidents.Open, and Incidents.Resolved. You can also define an incident dashboard with tabs grouping the incidents by state, and adding the appropriate indicators to this dashboard.