Configure mobile devices About this taskUsers can access the service catalog on mobile devices in order to: View and order products and services. Submit incidents and problems using record producers. Note: Users cannot access order guides, wizards, or content items from mobile devices. Administrators and catalog administrators can configure the layout, presentation, and other aspects of the service catalog for mobile devices.This includes: Defining rendering options for mobile categories. Defining rendering options for mobile catalog items. Accessing the Service Catalog on Mobile DevicesTo access the service catalog, navigate to Self-Service > Catalog.Figure 1. Service Catalog Homepage Mobile Catalog items are grouped into categories, which may also contain one or more subcategories.You can browse and select and item. To browse for an item within a category, tap the category name to view all items and subcategories in that category.Figure 2. Service Catalog Categories Items Mobile To request an item: Procedure Select an item. Tap any field with an arrow (>) to add information, such as the requester's name or location, the need-by date, or item quantity. Tap Add to add the item to your cart. The order screen appears. Tap Edit to edit your order, if required. To order the item as specified, tap Order, then tap OK when prompted to confirm ordering. A confirmation message appears. Tap the item to see further details. Tap the back arrow to return to the confirmation message. Tap Continue Browsing to return to the service catalog. After the request is submitted, ServiceNow follows request fulfillment processes to fulfill the ordered item.