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Configure mobile devices

Configure mobile devices

About this task

Users can access the service catalog on mobile devices in order to:
  • View and order products and services.
  • Submit incidents and problems using record producers.
Note: Users cannot access order guides, wizards, or content items from mobile devices.

Administrators and catalog administrators can configure the layout, presentation, and other aspects of the service catalog for mobile devices.

This includes:
  • Defining rendering options for mobile categories.
  • Defining rendering options for mobile catalog items.

Accessing the Service Catalog on Mobile Devices

To access the service catalog, navigate to Self-Service > Catalog.
Figure 1. Service Catalog Homepage Mobile

Catalog items are grouped into categories, which may also contain one or more subcategories.

You can browse and select and item. To browse for an item within a category, tap the category name to view all items and subcategories in that category.
Figure 2. Service Catalog Categories Items Mobile

To request an item:


  1. Select an item.
    Order Item Mobile
  2. Tap any field with an arrow (>) to add information, such as the requester's name or location, the need-by date, or item quantity.
  3. Tap Add to add the item to your cart. The order screen appears.
    Order Item Mobile 2
  4. Tap Edit to edit your order, if required.
  5. To order the item as specified, tap Order, then tap OK when prompted to confirm ordering. A confirmation message appears.
    Order Mobile Confirmation
  6. Tap the item to see further details.
    Order Mobile Requested Item Details
  7. Tap the back arrow to return to the confirmation message.
  8. Tap Continue Browsing to return to the service catalog.

    After the request is submitted, ServiceNow follows request fulfillment processes to fulfill the ordered item.