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Configure a custom UI action

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Configure a custom UI action

You can configure a custom UI action to create a record on another table.

Before you begin

Role required: admin

About this task

The set of default UI actions can be used as a template for configuring similar UI actions on other pages. For example, you can use the Problem UI action to create a Create Change UI action on any release form. The Problem UI action is a better template to use than the Incident UI action.
Note: This functionality requires a knowledge of Javascript.

To configure a Custom UI Action:


  1. Navigate to System Definition > UI Actions
  2. Select the Create Normal Change record that has Problem in the table field.
  3. Right click the header bar and select Insert and Stay.
  4. Update the condition and script as appropriate.
  5. Change the table to the desired new table. This is the table from which new records will be created.


After the table is changed, the new record is automatically saved and the record view is displayed.