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Add the UI action to another task form

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Add the UI action to another task form

By default, the create outage record is available on the incident and problem tables and can be added to either task form.

Before you begin

Role required: admin


  1. Navigate to System Definitions > UI Actions.
  2. Select the UI Action Create Outage.
    By default, the condition is:

    current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem'

  3. Alter the Conditions field as described in the examples below.
    To add this UI Action to the Ticket [ticket] table current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem' || current.getRecordClassName() == 'ticket'
    To use the UI Action on only the Incident [incident] table current.getRecordClassName() == 'incident'
  4. Click Update.