Track incident resolution information

You can track who resolved or closed an incident and when, and also update the business rule to populate those fields.

Fields

Incident Resolution Fields adds the following fields to the Incident table:

  • Resolved By - A reference to the user table that is automatically populated on incident resolution or closure.
  • Resolved - A date-time field that is automatically populated on incident resolution or closure.
Figure 1. Incident Resolution Fields
Note: The new fields are not visible on the form by default. Add them by configuring the form.

Business rules

Incident Resolution Fields updates an existing business rule and adds a new one.

The existing mark_closed business rule runs when the incident state changes to Closed. When Incident Resolution Fields is active, this rule automatically populates the Resolved By and Resolved fields.

Note: If the mark_closed business rule was previously changed, the plugin does not update it.

Incident Resolution Fields adds the mark_resolved business rule, which runs when the incident state changes to Resolved. The business rule automatically populates the Resolved By and Resolved fields.

Activate incident resolution fields

Incident Resolution Fields is active by default.