This site will be updating to the latest content for the next few hours and may be intermittently slow.

Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Create a record producer to log incidents

Log in to subscribe to topics and get notified when content changes.

Create a record producer to log incidents

In addition to providing a front-end for service requests, service catalog is also used as a front-end for incident management.

An administrator can set up record producers that create records on the incident table, allowing the end-user to log incidents directly from the Service Catalog. This can be useful in giving end-users one front-end from which they can make all of their requests to their IT Department.

For example, the default Can We Help You? category features record producers such as Report an Incident to enable end-users to directly log incidents from the catalog homepage.