VMware error handling

Configuring virtual resources can produce errors, such as IP pools containing invalid addresses or excessively large CPU count offerings. Errors also can occur from issues within the vCenter configuration itself or from network issues.

When VMware vCenter detects a cloud management error, it sends the error description to the ServiceNow instance, which pauses the provisioning workflow and creates a task to correct the error. The provisioner to whom this task is assigned reads the error description in the task and opens the request item to correct the configuration. When the provisioner closes the task, the workflow checks the condition that produced the error and continues if the configuration is accepted.

Some problems cannot be resolved from within the instance. For problems in vCenter, consult the VMware documentation.