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Update ServiceNow Provider nodes

Update ServiceNow Provider nodes

An administrator can configure the configuration templates and attributes for a specific node directly from the CI form. An individual node can have multiple configuration templates associated with it.

About this task

You must have the Configuration Automation administrator role to edit nodes. By default, a ServiceNow user cannot directly modify the fields on the CI form, and must request changes through a controlled change process.

Note: Updates to a CI reset the Node group assignment state to Ready. The Ready state ensures that assignment rules are applied and that the CIs are re-assigned based on the new values. For example, updating fqdn or IP address might reassign a CI to a different node group.


  1. Navigate to Configuration Automation > Managed Nodes or to Configuration > Servers > Linux.
  2. Open the node to update.
  3. Edit the fields under the Configuration Automation as described in the table.
  4. Click Update.
    Table 1. Configuration Automation related list fields
    Field Description
    Fully qualified domain name The fully qualified domain name that ServiceNow uses to access the CI.
    Provider The configuration automation provider managing the CI.
    Node group assignment state The state of automatic assignment of the CI to a node group, as described in the Node group assignment states table.
    Table 2. Node group assignment states
    State Description
    Ready Default state for newly discovered CIs. Assignment rules are applied only to CIs in the Ready state.
    In Progress CI is currently experiencing a configuration change.
    Assigned CI is part of one or more node groups.
    Processed Assignment rules have been applied to the CI. There may or may not be a match.
    Excluded Configuration admin role can exclude a CI from being processed by the assignment rules.