Service level management for Cloud Management When activated, the Orchestration plugins for Amazon EC2 and VMware create service level agreements (SLA) and operational level agreements (OLA) for cloud management. Required Roles System Administrator (admin role): Users with this role are permitted to add, edit, or delete SLAs and OLAs. Virtual Provisioning Cloud Administrators group (cloud_admin role): Users in this group can view lists of breached SLAs in the Cloud Admin portal Portal and access requested items in a breached state. Virtual Provisioning Cloud Operators group (cloud_operators role): Users in this group can view lists of breached OLAs in the Cloud Operations Portal and access provisioning tasks in a breached state. Operators group response OLAsThe virtualization plugins create operational-level agreement (OLA) records with a default duration of one day.Virtual server requests SLAThe Virtual Server Requests SLA record for Cloud Management has a default duration of one day.