Users: Enroll in the password reset program

Some organizations auto-enroll users in a password reset program. Your organization may offer you the option to enroll for one or more methods of verifying your identity while you are resetting your password.

The procedure for enrolling depends on the settings specified by the password reset administrator. You may need to enroll using security questions, SMS, or both.

  • Verifying your identity using security questions: To enroll, you choose multiple questions that only you can answer (like your first pet's name) and then supply answers. The system stores your answers securely. Later, when you use a web page to request that your password be reset, the system presents one or more of the questions. You answer the questions to verify your identity.
  • Verifying your identity using SMS codes: To enroll, you authorize a device like a cellular phone for SMS verification. Later, when you use a web page to request that your password be reset, the system sends a numerical code to the device. You enter the code on the web page to verify your identity.