Vendor assessment

Vendor assessments enable organizations to evaluate, score, and rank any vendor in the system using custom questionnaires for users to complete and using scripts that query the database directly.

About this task

Assessments are not required, but greatly enhance what you can do with the Vendor Performance application. For example, a vendor scorecard, which contains summary information about a vendor and visual breakdowns of that vendor's performance, displays additional information when there are assessment results for a vendor. Vendor decision matrixes, which are graphs of assessment results for multiple vendors, can be created in the Assessments application only.

In the Assessments application, metric types define sets of records for evaluation. Within each metric type, metric categories represent themes, which contain metrics, the individual traits or values to evaluate. Vendor performance adds the Vendor metric type, several categories, and metrics to the Assessments application. An assessment administrator should review these components, especially the Vendor metric type, edit them to meet the organization's needs, and create additional categories or metrics as needed.

An assessment administrator can quickly start using vendor assessments with minimal configuration by following these steps:

Procedure

  1. Set the Schedule type field on the Vendor metric type record to On demand.

    On-demand assessments enable you to create questionnaires about individual vendors quickly, and require significantly less setup than scheduled assessments, which have more advanced configuration options. You may want to use scheduled vendor assessments when you are familiar with the on-demand process.

  2. Generate assessable records for the Vendor metric type.
  3. Create on-demand assessments, ideally about different vendors so vendor managers can preview vendor comparison features.

    Use the default categories and metrics to practice. You can assign on-demand assessments to any user in the system.

  4. Have users complete their assessment questionnaires.

    The system collects results from completed questionnaires and scripted metrics. Vendor managers can view assessment results on vendor scorecards, which display updated results each time someone completes an assessment.

    Assessment administrators can also:
    • Create decision matrixes and bubble charts to compare the vendors evaluated.
    • Set up scheduled assessments.

      Scheduled assessments enable you to set a schedule for recurring automatic assessment generation and to associate users with categories and vendors they know about so they receive questions only about those areas.