|Auto-selection of agents will consider time zone for tasks
||HR tasks are individual pieces of work that must be completed to resolve the HR case.
HR tasks can be assigned to a time zone; if you assign a time zone, you can use the time
zone of the task and the HR agent's location to auto-assign the agent.
|Auto-selection of agents will consider location of agents.
||If the organization is spread across two or more locations, and each has an HR team,
you can use the HR agent's location. For example, a vacation question from an employee in
Germany is assigned to a member of the Benefits group in the Berlin office.
|Auto-selection of agents for tasks requires them to have [all]
[some] [none] skills
||Within a group, HR agents may specialize in an area. For example, on the Benefits
team, some agents may know more about medical claims or leave requests. You select from
[all] [some] [none] based on whether you assign and maintain HR