Use ServiceNow® for Operational Technology to help your organization streamline operations, boost productivity, and maximize your Operational Technology uptime on the production floor through digital workflows.

Operational Technology overview

Watch an overview about Operational Technology and the ServiceNow Operational Technology Management solution.

Figure 1. Benefits in Operational Technology, Core Operations, and empowering Factory Workers
Overview explanation of benefits in Operational Technology, Core Operations, and empowering factory workers.

Maximize your uptime and build operational resilience with ServiceNow Operational Technology Management

Before industry Operational Technology, manufacturers depended on manual processes and legacy knowledge to maintain their environments. They found it challenging to get a complete view of their environments and to secure, monitor, and manage it all. With the ServiceNow Operational Technology Management solution, your industrial organization can now get a complete and contextual view of your operational technology systems. With this view, you can keep your systems secure, running, and connected to production processes and digital workflows. You can also enable your organization to assess, prioritize, and respond to events and threats.

Figure 2. Equipment model dependency view

Equipment model dependency view.
By using a digital map, your organization can gain greater visibility of the industrial operations processes, systems, and relationships. With this map, you can manage and assess your potential production impacts easier and faster.
Note: The Operational Technology Management solution isn't supported on Now Mobile®.
Improve visibilityImprove visibility. Get a complete and contextual view of your Operational Technology systems, so that you can keep your systems secure and running.
Digital workflowsDigital workflows. Connect your Operational Technology systems to production processes and digital workflows.
Vulnerability managementVulnerability management. See everything in one place, so that you can assess, prioritize, and respond to events and threats.

Equip your workforce

Build low-code and no-code applications so that your employees can do collaborative monitoring, extended troubleshooting, problem-solving, and in-depth situational analysis.

See the solution brief for details.

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