Use Mobile Card Builder to create or modify card templates using a graphical interface.

Customize mobile card views

Figure 1. Examples of cards in the Mobile Agent app
Examples of cards in the Mobile Agent app.
Mobile Card Builder is a visual tool you can use to edit the templates and cards used in the ServiceNow mobile applications for iOS and Android. The ServiceNow mobile interface uses cards to display information about records on your instance. The following places make use of cards to display record information:
  • Launcher screen record sections
  • Calendar screens
  • Form screens
  • Genius search results
  • List screens
  • Map screens

Depending on whether a mobile card is based on a legacy card, card, or a card template, different options are available when using Mobile Card Builder. These differences are stated in the relevant areas of the documentation.

Mobile Card Builder open screen

The Mobile Card Builder open screen appears when you first open the card builder. Use this screen to select what you want to work on.

Mobile Card Builder open screen.

The available cards are divided into sections on the left side of the screen. The right side of the screen displays images representing the cards in the selected section.

Cards
Use the Cards option to modify an existing card design. Use the Application and Applet lists to find the cards associated with a specific application and applet.
Templates
Use the Templates option to build a card using an existing template. Below each template image is the templates name, short description, and author. You can also click Create blank template to start with an empty template.
Default templates
Use the Default templates option to select from templates created by ServiceNow.
Custom templates
Use the Custom templates option to select from templates you have created or customized from the default templates.
My templates
Use the My templates option to select from the templates that you have created.

Use the Open button in the lower right corner to open the selected card template.

Mobile Card Builder stage

After you open a card template or choose to create a new card template, the Mobile Card Builder stage displays. Use this interface to create and update your cards.

Mobile Card Builder stage.