The ServiceNow® Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.

Service Mapping is available as a separate subscription and requires activation by Service Mapping personnel.

Gain control with service-aware operations

Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure.

Reach time to value quickly

Shorten the mapping process and improve accuracy with out-of-the-box options. Service Mapping deploys different methods for collecting information about configuration items (CIs) and organizing them into application services. The available mapping methods are: pattern-based, tag-based, traffic-based, and discovery based on Predictive Intelligence.

Deliver on your multicloud strategy

Map services across dynamic cloud-based providers with a high degree of accuracy.