Work with hardware normalization
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- UpdatedJul 31, 2025
- 2 minutes to read
- Zurich
- Hardware Asset Management
Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.
The Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin is also activated when you activate the Hardware Model Normalization plugin.
Scheduled jobs
To standardize your hardware and consumable models, the asset data must be normalized. You can manually update the model records with the normalization content, or you can compare your data against the Hardware Asset Management Content Service.
The HAM- Hardware Normalization scheduled job runs daily. This job does not add, remove, or merge models, nor does it modify original fields like Model Name, Manufacturer, or Model Number. It only updates the normalization-related fields for existing models, such as Normalized Product, Normalized Manufacturer, Normalized Model, and so on.
Content from the Hardware Model Normalization Content Service is pulled into the ServiceNow AI Platform. Use the Asset Job Log (asset_job_log) table to review the status of the scheduled job.
The normalization status of models can be reverted by clicking Revert Normalization on the model. Any normalization that occurred on the model gets reverted and the rule gets deactivated. When the scheduled job runs, the models are processed with the active rules and the status is updated.
The scheduled job generates hardware and consumable model reports. These reports identify the overall status of your models and provide a breakdown of the normalization status.
- Hardware Product Overall Normalization Status
- Consumable Product Overall Normalization Status
- Hardware Model Normalization Status
- Consumable Model Normalization Status
On this page
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- Hardware Model Normalization
Asset Management Hardware Model Normalization enables you to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.