Dispatchers can efficiently manage field teams and customer experience to achieve positive outcome for your organization through Dispatcher Workspace. Forecast potential problem areas before they arise and maximize operational efficiency for both field teams and customers.

Watch this short video to see how dispatchers use Dispatcher Workspace.

The Dispatcher Workspace is the main working space for dispatchers, bringing speed and efficiency to field service scheduling. It provides dispatchers and managers with a complete view of tasks, teams, locations, and status. Dispatcher Workspace has a configurable layout so dispatchers can create a personalized display with custom filters, advanced search, and sort options. Task and agent cards can be customized to display relevant information.

Key features

With Dispatcher Workspace, you can manage work efficiently, simplify resource management, deliver on service level agreements, and maximize productivity. Key benefits of Dispatcher Workspace include:
Single workspace
See everything in one configurable screen, from unassigned tasks to technician schedules and maps. For more information, see Customize Dispatcher Workspace and Dispatcher dashboard.
Automated work assignment
Schedule work orders based on technician skills, parts, distance, recommendations, and access hours.
  • Utilize dynamic scheduling to automatically assign work orders based on various factors, including skills, availability, and distance. For more information, see Dynamic scheduling.
  • Streamline work assignments for crews by automating the scheduling process. For more information, see Field Service Crew Operations.
Route optimization
Reduce travel time and costs by visualizing and improving multiple technician routes simultaneously.
Intelligent task recommendations
Improve agent utilization through intelligent task recommendations. For more information, see Intelligent Task Recommendation.
Multiple time zones
Add multiple time zones to Dispatcher Workspace and quickly see where agents are located.
Assignment assistance
Quickly sort a list of the best agents to assign a work order task based on the criteria that you choose from.
Drag work assignments based on proximity, availability, and skills
Enable dispatchers to drag-and-drop work assignment so they can assign tasks to technicians based on proximity, availability, and the specific skills required. Dispatchers can see an overview of what times are available for technicians and the current distance from tasks. Dispatchers can then drag unassigned work onto available times for technicians.

Dispatchers can efficiently route work to technicians and monitor their performance. Route optimization determines the optimal route for them to service multiple locations.