Replace manual work by adding logic and automation to your app in App Engine Studio (AES).

Application templates automatically add logic and automation to your application.

Table 1. Types of automation
AutomationDefinitionExampleReference
Decision Decisions decouple logic from code by creating decision rules, such as inputs that evaluate data from existing records, external data sources, or data provided at runtime. Automatically apply cascading discounts to different products based on the increasing number of units ordered.
Email notification Notifications are emails that are automatically sent when the specified conditions are met. Automatically send an email when a new support record is created.
Flow

A flow is a sequence of reusable actions, initiated by a trigger event, and passing variables between actions.

 Automatically generate a Twitter post when an incident is closed or send an email when a record in a specific table is updated or created (record-based flow).
Process Processes are cross-enterprise workflows that enable you to create a single, unified process. Processes can include multiple flows. Standardize and automate how agents handle chat interactions with VIP users.
Note: If you’re using source control to collaborate with other developers, only changes that have been checked in are available to other developers. For example, if an admin creates a new flow for an app that’s linked to Git, the new flow won’t be available in the app for other AES users until the admin checks the flow into Git.