Create a topic and publish the incoming notifications from the external system to the topic. By creating the topics, subscribers can select the topics to which they want to subscribe.

Before you begin

Make sure that the Telecommunications Alarm Management Open API (sn_ind_tmf642) application is installed with the ServiceNow AI Platform.

Role required: admin, sn_api_notif_ mgmt.topic_creator

About this task

You can create topics either by manually typing the external message details or automatically collecting the available topics from the external system. When you create a topic, it creates a record in the Topic [sn_api_notif_mgmt_topic] table.

Procedure

  1. All > Telecom API Notification > Topics.
  2. Select New.
    If you’ve integrated with an external system, you can select Get Topics to get the available topics automatically. This action triggers the Event Alarm Notification API subflow. To learn more about the functions that enable you to query and manipulate records in the topic, see TopicUtilOOB - Scoped.
  3. On the form, fill in the fields.
    Table 1. Topic form
    FieldDescription
    Topic id Unique topic id.
    Topic name Name of the topic.
    Type Type of topic. Select one from the following:
    • Ingress: Option for inbound notification.
    • Egress: Option for outbound notification.
    Header query Encoded header query parameters.

    To learn more about the query parameters that follow the TMF 688 standards, see the TM Forum.
    Content query Encoded content query parameters.

    To learn more about the query parameters that follow the TMF 688 standards, see TM Forum.
    Description A brief description about the topic.
  4. Select Submit.

Result

A topic is created.

What to do next

You can create the topic subscription according to the customer requirement.