Request a knowledge base
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- UpdatedAug 1, 2024
- 1 minute read
- Xanadu
- Knowledge Management
If existing knowledge bases do not fit your needs, you can request a new knowledge base through the service catalog. If the request is approved, you are added as the owner of the new knowledge base.
Before you begin
Role required: none
About this task
Procedure
- Navigate to .
- Select Can We Help You?.
- Select the Request Knowledge Base catalog item.
- Enter the reason you want the knowledge base, and a name for the knowledge base.
- Click Submit.
What to do next
You are notified when the request is approved or rejected. If the request is approved, you are added as the owner of the new knowledge base. You can then assign managers and manage articles in the new knowledge base.
Knowledge bases created through this request process are inactive by default, so you must activate the knowledge base to make it available for users.
Related Content
- Assign a knowledge base manager
You can assign users as managers of a knowledge base.
- Add a knowledge article to featured content
Add a knowledge article to appear in the Featured content section of the knowledge homepage and at the top of knowledge search results page.
- Create a knowledge article
Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization.