Publish a knowledge block in Agent Workspace
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- UpdatedAug 1, 2024
- 1 minute read
- Xanadu
- Knowledge Management
Publish a knowledge block to make it available to add to knowledge articles.
Before you begin
Role required: agent_workspace_user and knowledge
Procedure
- Navigate to .
- Go to .
- Click a knowledge block link.
- On the Knowledge Block form, click Publish.
Result
A knowledge block is published depending on the workflow setting of its knowledge base.
- Knowledge - Instant Publish: The knowledge block is immediately published.
- Knowledge - Approval Publish: The knowledge block is published on approval completion.
When published, your knowledge block appears in the Published and All lists under Knowledge Blocks in Agent Workspace. If the article versioning feature is enabled, the version of the block is incremented.
Related Content
- View a knowledge block in Agent Workspace
View a knowledge block in Agent Workspace, including the block number, short description, and block content.