Improve the readability and usefulness of knowledge articles by formatting the article text using the HTML editor.

The HTML editor available in knowledge articles uses the built-in TinyMCE editor. The text formatting is preserved when the content is displayed on a portal.

The HTML toolbar within the HTML editor contains an array of icons that enable you to edit and format the body text of your knowledge article. You can also use the HTML Editor to add images, links, audio, and video to the knowledge article.
Note: Your administrator can configure the HTML toolbar within the HTML editor. For more information, see Customize TinyMCE attributes.

You can perform the following functions using the HTML editor: