Use the Service Graph Connector for Observability - AppDynamics to ingest CMDB data from an AppDynamics installation using REST APIs. Push events from AppDynamics into ServiceNow with Event Management.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Supported versions

  • Supported versions: AppDynamics version 20.3
  • Supported ServiceNow versions:
    • Vancouver
    • Washington DC
    • Xanadu

Configuring a connection for the connector

You can configure a connection for the connector by using the SGC Central view in the CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for Observability - AppDynamics using SGC Central.
Important: Unless there are configuration issues, use the SGC Central view in the CMDB Workspace to configure the connection for the connector, as the guided setup method is being deprecated.

CMDB integrations dashboard

The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring AppDynamics integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

Data mapping

Data from the AppDynamics data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

The AppDynamics data sources include the following:

  • SG-AppDynamics Application Services
  • SG-AppDynamics Servers and Applications
  • SG-AppDynamics Server Tags
  • SG-AppDynamics Tier to Tier Relationship

For more information on where data is saved when pulling data from AppDynamics, see CMDB classes targeted in Service Graph Connector for Observability - AppDynamics.

You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.

Additional resources