To maintain accurate result calculations, you may need to make minor adjustments to some of the migrated survey records to ensure results are calculated correctly.

Note: The assessment engine provides a built-in result calculation feature that converts each survey response to a score between 0 and 10. The configuration required to maintain accurate result calculations is advanced and is not recommended for basic survey implementations. If you do not plan to use result calculation data, ignore the information in this section.

For each legacy question migrated, the system creates a survey question record on the Assessment Metric [asmt_metric] table. For legacy questions of the Multiple Choice and Select Box types, the system also creates a metric definition record, on the Assessment Metric Definition [asmt_metric_definition] table, for each legacy question choice.

Table 1. Comparable metric definitions and survey question choices
Survey question choice field Related metric definition field
Text Display
Value (can be any string value) Value (must be a numerical value)
Order Value (metric definition with smallest Value is first)

When the system migrates legacy survey question choices, it uses the legacy Order to set each metric definition Value. For the legacy question choice with the smallest Order, the corresponding metric definition Value is set to 1. For the legacy question choice with the next smallest Order, the metric definition Value is 2, and so on.

The Scale definition field on the migrated Survey Question form determines whether smaller or bigger metric definition values equate to a good score in survey result calculations. By default, the scale definition is set to High, meaning bigger values are good. When you migrate a legacy survey, check that the default scale definition makes sense for each question.

For example, the following tables depict a sample migrated question and the metric definitions automatically created for it. Recall that the system uses the order of the legacy survey question choices to set the metric definition value. Excellent has the lowest Order value, so when the system creates a metric definition for this question choice, the Value is set to 1. In this case the default scale definition value, High, does not make sense, as the system will calculate the worst scores for responses of Excellent.

Table 2. Legacy question: Please rate the overall quality of your service
Question choice textQuestion choice vlueQuestion choice order
Excellent A 100
Good B 200
Fair C 300
Poor D 400
Table 3. Migrated question: Please rate the overall quality of your service
Metric definition displayMetric definition value
Excellent 1
Good 2
Fair 3
Poor 4

If there are no Order values for the legacy survey question choices, the system sets each corresponding metric definition Value based on the alphanumeric order of the legacy Text value.

Table 4. Migrated question: Please rate the overall quality of your service
Metric definition displayMetric definition value
Excellent 1
Good 2
Fair 3
Poor 4

You may also need to change the Scale definition setting for other migrated questions. For details, see the scale definition recommendations for each survey question data type.