ServiceNow® Sales and Order Management is a set of new and updated applications and features in the Xanadu release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals.

Note: Sales and Order Management includes workflows for Customer Lifecycle Operations (Customer Life Cycle Management) and Customer Contracts and Entitlements. Agents can use the Order Operations Case Management application to display order cases and order case line items in CSM Configurable Workspace. The Case lines and workflows application provides the ability to reference multiple line items on a case record. For details on these features in the Xanadu release, see the following release notes: