The ServiceNow® Sales Agreement Management application enables you to capture the scope and conditions from a quote for future sales transactions over a specified period between a buyer and a seller. Sales Agreement Management is a new application in the Xanadu release.

Sales Agreement Management highlights for the Xanadu release

Create sales agreements from quotes to capture the agreed scope and prices for future sales transactions between a buyer and a seller.

See Sales Agreement Management for more information.

Important: Sales Agreement Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Sales Agreement Management features

Sales Agreement Management application
Create sales agreements from quotes to capture the scope and conditions for future sales transactions between a buyer and a seller.​ A sales agreement contains information such as details about the buyer and seller, the validity period of the agreement, and the quantities​ and pricing of the products and services.

Related ServiceNow applications and features

Customer Service Management
The Sales Agreement Management application uses the ServiceNow® Customer Service Management account, consumer, and product inventory data model. Customer service agents have full visibility into quotes created using Quote Management.
Opportunity Management
The ServiceNow® Opportunity Management application provides your sales agents and account executives with product recommendations for customers based on a needs analysis. You can seamlessly convert sales opportunities to quotes when the customer is ready.
Product Catalog Management
The Product Catalog Management feature in Sales and Order Management enables your catalog administrators to create product catalogs with pricing that enable agents to find and add products and services to sales quotes.
Pricing Management
The Pricing Management feature in Sales and Order Management enables your pricing administrators to set pricing for products and services that are used in quotes. Pricing administrators also set the controls that enable your sales agents to adjust pricing for complex product offers in quotes.
Order Management
Order and fulfillment agents can use ServiceNow® Order Management to fulfill customer orders created from the Sales Agreement Management application.