The ServiceNow® Service Reliability Management (SRM) application helps your organization to respond, collaborate, track, and self-remediate when working on alerts and incidents. Service Reliability Management is a new application in the Xanadu release.

New in the Xanadu release

Service Reliability Management and Service Level Objective Management
Explore the Service Reliability Management and Service Level Objective Management pages in the Service Operations Workspace.
Important: Service Reliability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

Install Service Reliability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Related ServiceNow applications and features

Agent Client Collector
Agent Client Collector works within an instance on which Event Management is installed to monitor infrastructure components. Agent Client Collector and Event Management share some connectors that pull metric data and events from the same data sources.
Health Log Analytics
The Health Log Analytics application predicts IT issues before they impact users. The application helps you to solve issues faster by ingesting, analyzing, and correlating machine-generated log data in real time.
Metric Explorer
ServiceNow® Agent Workspace for Metric Intelligence provides a central interface that enables you to view the health of a CI associated with an alert. Health details for a CI include various metric charts with control bounds and aggregations for single score charts.