Dispute Content Pack for US Regulations release notes
- UpdatedAug 1, 2024
- 2 minutes to read
- Xanadu
- Release Notes and Upgrades
The ServiceNow® Dispute Content Pack for US Regulations application enables issuers in the United States (US) to track dispute cases and conform with regulatory guidelines. Dispute Content Pack for US Regulations is a new application in the Xanadu release.
Dispute Content Pack for US Regulations highlights for the Xanadu release
- Streamlines the tracking and management of dispute cases.
- Complies with US Regulations such as Regulation E (Reg E) and Regulation Z (Reg Z).
- Incorporate Service Level Agreement (SLA) definitions to help issuers monitor deadlines and take actions.
See Dispute Content Pack for US Regulations for more information.
Important: Dispute Content Pack for US Regulations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Dispute Content Pack for US Regulations features
- Configurable SLA Definitions for Reg E and Reg Z
- Configure SLA definitions for Reg E and Reg Z to enable dispute agents to manage cases efficiently and enable managers to monitor progress and take timely actions.
- Enhancements to dispute manager and dispute agent landing pages
- Modified the existing tabs Debit card disputes cases and Credit card cases under incorrect billing with SLA breached and SLA at risk on both the disputes manager and dispute agent landing pages.
Activation information
Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.