The ServiceNow® Now Assist for FSM application brings generative AI to Field Service Management. Now Assist for FSM is a new application in the Xanadu release.

Now Assist for FSM highlights for the Xanadu release

  • Create knowledge articles from work order task information using generative AI.
  • Summarize Sidebar discussions using generative AI.

See Now Assist for Field Service Management (FSM) for more information.

Important: Now Assist for Field Service Management (FSM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Xanadu release

Xanadu Patch 3
Now Assist context menu for KB creation
Use the enhanced Now Assist context menu to rewrite knowledge articles with generative AI. Opt to shorten or expand upon the existing content within articles.
Multilingual support for Now Assist for FSM skills
Generate knowledge articles in multiple languages for work order tasks using the new multilingual support in Now Assist for FSM skills.
Xanadu Patch 1
KB Generation
Generate knowledge articles from work order tasks so agents can resolve known issues faster.
Sidebar summarization
Summarize Sidebar discussions from the platform and the Mobile Agent application.

Activation information

Now Assist features are available with activation of the Now Assist for FSM plugin. For more information, see Install Now Assist plugins.

Additional requirements

The Now Assist for FSM application requires Field Service Management.

Related ServiceNow applications and features

Now Assist
Improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
Now Assist Admin console
Use the Now Assist Admin console to provide you with quick and easy access to the important information that you need to set up, configure, and monitor Now Assist applications and features.
Now Assist skills
Use the Now Assist products to provide generative AI skills to meet the needs of users in different workflows, including work order task summarization and knowledge base article generation.