Guided Tours in Configurable Workspaces
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- UpdatedAug 1, 2024
- 4 minutes to read
- Xanadu
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Guided Tours is a feature in ServiceNow that assists users in onboarding and training processes. It provides step-by-step walkthroughs and interactive tutorials to help you understand and utilize the platform's capabilities. Guided Tours are supported in Configurable Workspaces to instruct users how to use features in your workspace.
Create a Guided Tour in Configurable Workspaces
To create a Guided Tour in your Configurable Workspace, see Create a guided tour.
Example: Create an incident using Service Operations Workspace
The following is an example of how you can use Guided Tours to explain to a user the steps to create an Incident in your workspace. In this example it shows the introduction, callouts, callout steps, and the conclusion for your tour.
- Navigate to .
- Fill in the new guided tour form.
- Select the Create Tour button.
- The Guided Tour Designer window opens with the page that is selected in the steps above.
Guided tour introduction

Guided tour callouts
- Above
- Below
- To the left
- To the right

You can create steps on multiple pages and areas within the workspace. You can also configure the triggers that will advance the user to the next step. As the user selects through the tour, the next callout step displays after the trigger is completed. In this example, the trigger is configured to go to the next step on after selecting the next button.


After you have completed creating your tour, you can select to preview the tour to make sure it displays and guides the user properly before submitting.