Prevent agents from tagging records in legacy workspace.

Before you begin

Role required: admin

About this task

Tags are text labels that agents add to records to organize them. The Tag icon (Record Tag icon) appears in the Form Header.

Figure 1. Tag in form header
Tag

After tagging a record, an agent can search for it by entering the tag name in the global search field. Agents add tags by clicking the Tag Record Tag icon icon, which displays the Add Tagfield.


Create tag

For more information about using tags, see Tag records in Workspace.

Procedure

To prevent agents from tagging records on an entire instance, in the glide.ui.show_form_tags_bar system property, set Type = true | false and Value = false.
The Tag icon doesn't appear on records stored in the instance.

What to do next