Send an article to a requester
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- UpdatedAug 1, 2024
- 1 minute read
- Xanadu
- Navigation and UI
Use Agent Assist to send articles to requesters to solve their issues.
Before you begin
Role required: agent_workspace_user
About this task
Agent Assist search results can include links to knowledge articles that you can send to a requester.
Procedure
- Open a Workspace record in your instance.
- Open an incident record from the list view.
- In the Agent Assist panel, search for an article.
- Select the .