Default notification formats
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- UpdatedAug 1, 2024
- 2 minutes to read
- Xanadu
- Navigation and UI
After you configure a legacy workspace notification, the information that is displayed in the notification follows a default format that you can't configure. Learn about the default notification formats so that you can know what information is being sent to notification recipients.
- Someone assigns a record to an agent
- Someone updates a field in a record
- Someone updates multiple fields
Each format uses the display value of the target record. A display value is a field value that the system displays to represent the record that was updated. For example, in Incident [incident] records, the display value is the incident number by default.
To set a new display value for a record, follow the steps in Select a field as the table display value.
Newly assigned record
- Display value of the assigned record
- Priority of the record
- Short description of the record
The notification displays up to two lines of the short description. If the short description doesn't fit inside the notification, the system appends an ellipsis (…) at the place where the short description is cut short.
Single field update
- Name of the user who updated the field
- Name of the field that the user updated
- Display value of the updated record
- Priority of the updated record
- Short description of the updated record
The notification displays up to two lines of the short description. If the short description doesn't fit inside the notification, the system appends an ellipsis (…) at the place where the short description is cut short.
Multiple field updates
- Name of the user who updated the fields
- Display value of the updated record
- Priority of the updated record
- Short description of the updated record
The notification displays up to two lines of the short description. If the short description doesn't fit inside the notification, the system appends an ellipsis (…) at the place where the short description is cut short.