Configure SMS and Email with the Provider to ensure every user can login securely.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Multi-factor Authentication > Providers.

    Following provider configuration are available for MFA within the ServiceNow AI Platform:

    • Email Provider Configuration
    • Twilio Provider Configuration
    • Infobip Provider Configuration.
    MFA Providers
  2. To create a new provider, click New.
  3. On the form, fill the fields.
    Table 1. Condition form
    FieldDescription
    Name Name of the record.
    Type Description of the record.
    Provider Choose Twilio or Custom.
    Note: To configure Twilio, see Configure Notify with Twilio.
    When choosing Custom, you need to specify the following fields:
    • Provider Configuration Table
    • Provider Configuration Record
    • Script
    • User table
    • User field
    Message Template The message template for the record.
    Active Option to make the provider configuration active.
  4. Click Submit.

    Based on the message template and provider configurations, the SMS or Email is sent to users as a factor for authentication during the login process.