For MFA with SMS, install the Multi-factor authentication with SMS (com.snc.authentication.sms_mfa) plugin.

Before you begin

Role required: admin

About this task

The following items are installed with Multi-factor authentication with SMS:

  • Adaptive Authentication (com.snc.adaptive_authentication
  • Notify - Twilio Direct Driver (com.snc.notify.twilio_direct)

Dependent Plugin: Integration - Multifactor Authentication (com.snc.integration.multifactor.authentication)

Note: You can load the demo data when installing the plugin if you are configuring a custom provider for generating the SMS.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. Find the Multi-factor authentication with SMS plugin (com.snc.authentication.sms_mfa) using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.
    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.