The Application Usage Overview dashboard displays reports on the use of ServiceNow applications on your instance.

Navigate to Self-Service > Dashboards. From the Dashboards list, select Usage Overview.

To manage dashboards, create tabs, reset filters, or create a favorite, select the menu icon (Menu icon.). To see dashboards that you own or are shared with you, select the dashboards overview icon (Dashboards overview icon.). To add a widget, select the add widgets icon (Add widgets icon.). To change the dashboard layout or background color, select the configuration icon (Configuration icon.). To share the dashboard with another admin, select the sharing icon (Sharing icon.).

Table 1. Application Usage Overview reports
Chart or reportDescription
Usage of ServiceNow Applications

Shows the number of views or operations performed for each of the listed applications, grouped by month.
Users of ServiceNow Applications

Shows the number of active users who have used the instance, grouped by month. An active user is any user who could have accessed the applications, not only users who actually did access the applications.
Usage of Custom Applications

Shows the number of views or operations performed for each of the listed custom applications, grouped by month.
Users of Custom Applications

Shows the number of active users who have used custom applications, grouped by month. An active user is any user who could have accessed the custom applications, not only users who actually did access the applications.
Google Maps Usage By Month Shows the number of views or operations performed for the Google maps application.
Additional Metrics

Shows any of the following items, depending on your licensing agreement:

  • Primary database size of this instance in megabytes
  • ServiceNow® Performance Analytics of all indices
  • NotifyNow conference calls
  • ServiceNow® Cloud Provisioning plugins active
  • ServiceNow® Discovery plugin active
  • ServiceNow® Password Reset plugin active
  • ServiceNow® Cloud Management — VMware instance
  • Vendor custom applications
  • Custom applications
  • ServiceNow® Event Management plugin active
  • Active benchmark indicators
  • Customer updated PA indicator
  • Active users
  • ServiceNow® Cloud Management — EC2 instances
  • ServiceNow® Orchestration core plugins active
  • Custom tables extending base system tables other than Task
  • Virtual node count
  • Active users for subscriptions
  • NotifyNow Messages
  • ServiceNow® Edge Encryption plugin active
  • Number of Google map page hits during the current month - as of yesterday
  • Physical node count
Figure 1. Application Usage Overview dashboard
Application Usage Overview dashboard.