Use Microsoft Graph endpoints to read emails from Microsoft Exchange Online.

Using Microsoft Graph with ServiceNow

In addition to the standard IMAP, SMTP, and POP3, the Now Platform supports Microsoft Graph as an email type.

Email account administrators, which are users who have the email_account_admin role, can configure Now Platform to read emails from an Microsoft Exchange Online tenant using Graph Endpoints by authenticating with a client ID and client secret or with certificates.

Note: Antispam and malware scanning are managed by Microsoft Graph account and not ServiceNow.

In the Email Account form, select, Microsoft Graph (Receive) in the Type field.