Create an indicator definition
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- UpdatedAug 1, 2024
- 5 minutes to read
- Xanadu
- Performance Analytics
Create an indicator definition
You can create a new KPI Composer indicator definition directly from the relevant artifact in the Data Definition tab. Fill the indicator definition with the necessary information for creating a Performance Analytics indicator.
Before you begin
Role required: sn_kpi_composer.admin or admin to link to a Performance Analytics indicator, sn_kpi_composer.user for other functionality. No roles are required for responsible users or users with edit access, except to link to a Performance Analytics indicator.
About this task
You can create an indicator definition for every artifact in your project, whether or not it is associated with a Performance Analytics widget. You cannot add more than one indicator definition for an artifact. However, if you link an artifact to a formula indicator, you automatically link it to all the contributing indicators in the formula.
Procedure
Example: Creating an indicator definition
In the following short animation, the user defines a formula indicator for the measurement "% of major incident first call resolution." The indicator is based on an existing PA indicator that calculates a similar percentage but does not filter on Priority.
Add contributing indicators
After you create an indicator definition in KPI Composer, you can add contributing indicators to that definition. Formula indicator definitions, where the formula includes one or more other indicators, require contributing indicators to be complete.
Before you begin
You need technical knowledge of Performance Analytics indicators.
Role required: Same as creating an indicator definition
Procedure
Result
After saving the changes, the artifact in the Data Definition tab shows the contributing indicator definitions under the main indicator definition, with a darker background.
Example: Adding a contributing indicator
In this example, the contributing indicator Number of resolved incidents is added to the % of major incident first call resolution artifact. This indicator matches an existing indicator definition.
On this page
Related Content
- Automated indicators
An automated indicator uses an indicator source as its data set. The indicator source specifies a table or database view, conditions for filtering records from that source, and the frequency at which you expect to display the data. The indicator applies an aggregator and optional conditions to this data.
- Indicator sources
Indicator sources are data sets consisting of filtered records from one table or database view.
- Formula indicators
Formula indicators use data from other indicators to calculate new metrics.
- Manual indicators
Manual indicators do not use scores collected from a database. Manual indicators are typically used for data that cannot be retrieved from the ServiceNow instance because it comes from an outside system, such as customer data from a third-party sales system.