Show one or more routes that followed different sequences of steps in your process.

Before you begin

Role required: sn_process_optimization_analyst, sn_process_optimization_power_user, or sn_process_optimization_admin

About this task

Analyzing routes can help you see the complexities in your process, and determine alternate success paths or faulty exception paths. For example, an IT process manager might be able to see which routes are better for managing incidents.

Procedure

  1. Navigate to the Variation Analysis tab.
  2. Check one or more routes from the list.
  3. Select Show route(s).

    Show a route
    Note: After applying one of more routes, the breakdowns listed in the Breakdown Filters tab display only those breakdowns applicable to those routes.

What to do next

  • To go back to the original process map, select Clear route.
  • To see different routes, select other routes from the list, then select Show route(s).