You can install the Automation Discovery application (sn_auto_discovery) using the admin role. The application activates related plugins if they are not already activated.

Before you begin

Role required: admin

About this task

The following items are installed with Automation Discovery: plugins, roles, and tables.

For more information, see Components installed with Automation Discovery.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. Find the Automation Discovery application (sn_auto_discovery) using the filter criteria and search bar.

    You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.

  3. In the Application installation dialog box, review the listed application dependencies.

    Automation Discovery is dependent on the Predictive Intelligence (com.glide.platform_ml) and NLU Workbench (com.glide.nlu) plugins. These plugins are activated when Automation Discovery is installed, if they are not already activated.

  4. Select Install.

What to do next

Confirm that the activation of Predictive Intelligence has successfully installed a sharedservice.worker user. For more information see Install Predictive Intelligence.

For best results, install the VA Conversations for ITSM (sn_itsm_va) and the NLU model builder (com.snc.nlu_studio) plugins. For more information, see Additional plugins for Virtual Agent and Activate the NLU Workbench .